How can we help?
Find answers to common questions, troubleshoot issues, or get in touch — we usually reply within 24 hours.
Frequently Asked Questions
Quick answers to what most players ask.
What is Bloxora?
Bloxora is a mobile game available on iOS and Android. It combines quick play sessions with strategic depth, designed to be equally fun for casual and dedicated players.
Is Bloxora free to play?
Yes — Bloxora is free to download and play. Optional in-app purchases are available for cosmetic items and boosters, but every core feature is unlockable through normal play.
Which devices are supported?
Bloxora runs on iOS 13+ and Android 8.0+. For the smoothest experience, we recommend keeping your device on the latest OS version.
How do I save my progress across devices?
Progress is tied to your account. Sign in on any device with the same login and your game state will sync automatically. If you play as a guest, your progress lives on the current device only — we strongly recommend creating an account to keep it safe.
I made a purchase but didn't receive the item. What now?
Purchases usually deliver within a minute. If it's been longer, try force-closing and reopening the app. If the item still hasn't arrived after 24 hours, contact support with your receipt (from the App Store or Google Play) and we'll sort it out.
How do I request a refund?
All purchases go through Apple's App Store or Google Play, so refunds are handled by them directly. Visit reportaproblem.apple.com for iOS or your Google Play order history for Android.
How do I report a bug or suggest a feature?
We love hearing from players — shoot us an email with as much detail as you can. Screenshots, your device model, and OS version are especially helpful for bugs.
How do I delete my account?
Email us from the address linked to your account and we'll permanently delete it and all associated data within 30 days, as required by law.
Troubleshooting
Try these first — they resolve most common issues.
Game won't load or is stuck on splash screen
- Force-close Bloxora and reopen it.
- Restart your device.
- Check for an app update in the App Store or Google Play.
- If you're on Wi-Fi, try switching to mobile data (or vice versa).
The game crashes mid-play
- Make sure your OS is up to date.
- Free up some device storage (games misbehave when storage is nearly full).
- Update Bloxora to the latest version.
- If crashes persist, reinstall the app — make sure you're signed in first so your progress is safe.
I can't sign in
- Double-check the email address you're using.
- Use "Forgot password" if you're unsure.
- Check your internet connection.
- If it still fails, contact support with the email on the account.
My progress is missing
- Make sure you're signed into the same account across devices.
- If you were playing as a guest and reinstalled the app, guest progress may have been lost — sign in to sync progress across devices in the future.
- Contact us with your username and approximate last-played date; we can often restore recent progress from server backups.
Still need help?
Send us a message and we'll get back to you within 24 hours.
Email us at
archiegonzalesthethird@gmail.comInclude your device model, OS version, and game version so we can help you faster. Screenshots are golden.